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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Louie Best

June 11, 2025

5  out of  5
rating by Louie Best
"Mrs crossing is the best. Always helping with my needs. Her staff are great too. I know she's got my back."
We responded:
"Thank you, Louie! It's always a pleasure helping you with your insurance needs. We appreciate you!"
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Chuck Drury

June 11, 2025

5  out of  5
rating by Chuck Drury
"All the reps. at Candace Crossan State Farm in Owensboro, Ky. were all so helpful during the aftermath Caused by the recent hail storm…. They truly made this Project an easy transition…. Kudos to the Candace Crossan group."
We responded:
"Thank you for sharing your experience, it means a lot to us. It's a pleasure helping you, Chuck! We appreciate you!"
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Pavan Kalyan Kommi

June 6, 2025

5  out of  5
rating by Pavan Kalyan Kommi
"Great experience! Charity made the entire process smooth, clear, and stress-free. Really appreciate the support and communication. Highly recommend!"
We responded:
"Thank you for taking the time to leave us a review. We’re thrilled to know you had a positive experience! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We appreciate you!"
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Felicia Houser

May 23, 2025

5  out of  5
rating by Felicia Houser
"Very professional and responsive employees. They treat you like you are their only customer. I received all the information needed to complete my policy at very affordable payments. I highly recommend Candace Crossan State Farm insurance to all my family and friends."
We responded:
"Thanks Felicia! We appreciate you!"
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Tristan Aud

May 23, 2025

5  out of  5
rating by Tristan Aud
"Working with Kaley for our insurance needs has made everything so easy and seamless! She made sure to get us the coverage we need and is so knowledgeable on the products State Farm has to offer! Couldn’t be happier with Candace Crossan State Farm!"
We responded:
"Thank you so much for taking the time to leave us a review. We're honored by your positive feedback and look forward to continuing to provide you with great service! It was a pleasure helping you with your insurance needs. We appreciate you!"
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Mark Farmer

May 16, 2025

5  out of  5
rating by Mark Farmer
"I am very pleased with Candace Crossen State Farm agency, they have been very professional, and have been very good to take care of me.I would highly. recommend them."
We responded:
"Thank you, Mark! It's always a pleasure helping you. We appreciate you!"
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Kelly Acrie

May 8, 2025

5  out of  5
rating by Kelly Acrie
"I would like to Thank Jordan Strader accounts manager for State Farm for his kindness, patience, & hard work for helping me with my policy’s with State Farm. He explained everything to me and when i didn’t understand some things he took the time to explain them in detail so i was comfortable with everything in my plan! Thank you again Jordan for all yr time & patience!!"
We responded:
"Thank you for taking the time to share your experience with us. We look forward to continuing to help you with your insurance needs. We appreciate you!"
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Lance Board

March 18, 2025

5  out of  5
rating by Lance Board
"Candace Crossan is amazing. I tend to be a jerk when it comes to circumstantial things that are out of other people’s control, but Candace was patient, kind, and reassured me that I would be taken care of today in regards to some unfortunate hail damage. She has been nothing short of excellent, and I do recommend you use Candace for all of your insurance needs."
We responded:
"Thank you, Lance! Thank you for your kind words. It was a pleasure helping you. We’re honored by your positive review. We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know. We appreciate you!"
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Beverly Talbott

March 17, 2025

5  out of  5
rating by Beverly Talbott
"Kind and friendly staff always willing and able to help. Quick to respond to all your insurance needs"
We responded:
"Thank you, Beverly! It was a pleasure helping you today with your insurance needs. We appreciate you!"
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Brian Crosley

March 5, 2025

5  out of  5
rating by Brian Crosley
"Great experience! Charity was able to answer all of my questions and concerns. The whole process was very smooth and I am quite impressed! She was able to save me a nice amount of money from my previous provider. Will highly recommend to my family and friends!!"
We responded:
"Brian, thank you for your 5-star review and taking the time to share your experience. It was a pleasure helping you. We appreciate you!"
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Sherry Padilla

February 24, 2025

5  out of  5
rating by Sherry Padilla
"Charity was great ! Offered what I needed and was very knowledgeable and explained everything during the process !"
We responded:
"Thank you, Sherry! It was a pleasure helping you. We appreciate you!"
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Andrea Hardy

February 18, 2025

5  out of  5
rating by Andrea Hardy
"Jessica is great. She was patient with my many questions and very knowledgeable!"
We responded:
"Thank you, Andrea! We appreciate you!"
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Josh Edmonson

February 10, 2025

5  out of  5
rating by Josh Edmonson
"I had a great experience today dealing with Jessica at Candace Crossan - State Farm! Jessica answered all of my questions, was professional, and genuinely caring. I got the coverage I needed and saved a bunch of money in the process. Highly recommend - Thanks a lot!"
We responded:
"Thank you, Josh! We are so happy to hear you had a great experience! It was a pleasure helping you with your insurance needs. We appreciate you!"
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Ray Ogg

February 5, 2025

5  out of  5
rating by Ray Ogg
"Anytime i have a question or need to modify my coverage, the agents will have the answer/resolutions taken care of while we are on the phone."
We responded:
"Thank you, Ray! It was a pleasure helping you today. We are always happy to help you. We appreciate you!"
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Audrey Smith

January 29, 2025

5  out of  5
rating by Audrey Smith
"Charity made the switch from our long term insurance company to State Farm such a breeze. She was so kind and easy to work with and kept finding discounts to save us money. I’m excited to be working with her!"
We responded:
"Audrey, thank you for taking the time to leave us a review. It was a pleasure helping you with your insurance needs. It is wonderful to know that you had a great experience with us. Thank you for your kind words. We appreciate you!"
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TJ Leach

January 27, 2025

5  out of  5
rating by TJ Leach
"Jessica was awesome she made it a very quick and easy process with her helping!"
We responded:
"Thank you for taking the time to leave us a review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority here at State Farm! We look forward to continuing to support your insurance needs. We appreciate you!"
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Joyce Rickman

January 10, 2025

5  out of  5
rating by Joyce Rickman
"The representative I spoke with was knowledgeable, courteous, professional, and extremely helpful in general. The service was quick and pleasant. The approximate phone time was 45 minutes. The entire process was about an hour. (Including my time gathering information needed for my policy.) I am grateful to Kaley for her professional assistance."
We responded:
"Joyce, thank you for taking the time to leave us a review. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our office. Thank you again."
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James Evenson

December 20, 2024

5  out of  5
rating by James Evenson
"Great customer service. Very informative. Well knowledge help in every way they could. Would definitely recommend them to anyone needing any insurance needs"
We responded:
"Thank you! We are delighted to know you had a great experience with our State Farm office. It was a pleasure helping you with your insurance needs. We appreciate you!"
Profile photo of Christie Choate

Christie Choate

December 6, 2024

5  out of  5
rating by Christie Choate
"Kaley was super helpful & knowledgeable. Very quick to get my quote and get me signed up for my policy. 10/10 recommend"
We responded:
"Thanks for your 5-star review, Christie! It was a pleasure helping you. My State Farm team and I are happy to be your good neighbor! We appreciate you!"
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Summer Hillard

November 15, 2024

5  out of  5
rating by Summer Hillard
"Very helpful and informative with every question I asked. Took the time to understand the situation rather than just rush through to process it."
We responded:
"Thank you, Summer! It's always a pleasure talking to you and helping you. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. We appreciate you!"
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James Staples

November 14, 2024

5  out of  5
rating by James Staples
"Candice Crossan State Farm has been wonderful to my family and I for over 5 years. We would choose anyone else for our insurance needs"
We responded:
"James & Katrina, thank you for taking the time to leave us a review. It means a lot to us. We always enjoy talking to you and it's a pleasure helping you with your insurance needs. We appreciate you! "
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Dylan Fulkerson

November 12, 2024

5  out of  5
rating by Dylan Fulkerson
"Kaley is awesome, saved me almost $100 a month on car insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office for your car insurance. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Nina Solis

November 4, 2024

5  out of  5
rating by Nina Solis
"I reached out to Kaley for a quote on both auto and homeowner insurance. She was unable to beat my current rate, but I have a calendar reminder scheduled for a re-quote in a year. Kaley was extremely professional, kind, and responsive. She made sure I understood what she was quoting and answered all of my questions. Great service!"
We responded:
"Nina, thank you for giving us the opportunity to quote your auto and home insurance and to help you with your insurance needs. Thank you for your kind words and taking the time to leave us a review. We look forward to talking to you again! "
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caley schartung

September 30, 2024

5  out of  5
rating by caley schartung
"I recently had the pleasure of working with Kaley as my insurance agent, and I couldn't be happier with the service I received. Kaley was incredibly knowledgeable, patient, and always available to answer my questions. They made the entire process smooth and stress-free, ensuring I got the best coverage for my needs. I highly recommend Kaley to anyone looking for a reliable and trustworthy insurance agent!"
We responded:
"Thank you so much for taking the time to leave us such a kind review! It was a pleasure helping you with your insurance needs! We are thrilled to hear about your positive experience with our agency. We appreciate you!"
Profile photo of Patricia Scott-D'Onofrio

Patricia Scott-D'Onofrio

September 5, 2024

5  out of  5
rating by Patricia Scott-D'Onofrio
"Charity was the FIRST person to reach out to me in a personal but professional manner to help me with a quote. She worked with me via email and made the process very easy and comfortable. She was honest and knowledgeable about my policies. I am confident she gave me an honest and accurate quote."
We responded:
"Thank you for taking the time to leave us such a king review. It was a pleasure helping you. We truly value your business and the trust you have placed in us. We will continue to work hard to maintain the high standards that you have come to expect from us. We appreciate you!"